![]() ![]() To find it, go to the Messaging tab under General Settings. You Facebook Messenger link is basically m.me/ in front of your page’s username. Create a Facebook Messenger username and link Next to Messages, make sure “People can contact my Page privately” is checked on.Ģ.Make sure Messenger is enabledįacebook Messenger should already be enabled when you create a business page. ![]() If you don’t have a business page yet, learn how to create one here. How to set up Facebook Messenger for businessĮvery Facebook page includes access to Messenger. ![]() Taking the time to talk with customers one-on-one shows them that you value their business and care about their needs. Or, maybe a customer had a negative experience that you would rather resolve privately. For example, Stayfree Africa uses Facebook Messenger as a safe space for customers to talk about their periods. Maybe a customer has a question that they are shy to ask publicly. Take sensitive topics privateįacebook Messenger is a good channel for conversations that are better kept private. By using Facebook Messenger to simplify the question-and-answer exchange, your brand can help customers make shopping decisions. Other times, people are one question away from making a purchase. In a Facebook poll, 65% of people said they’re more likely to shop with a business they can reach via chat. And trust makes it easier for customers to shop. The option to message your business earns customer trust. And now that the channel is open, you can.įollow-up to make a special offer, anticipate a need, introduce a new product or service that might be relevant, etc. Once your business has responded to an initial message, there are several reasons why you might want to re-contact this customer in the future. Each message exchanged is a chance to learn valuable information about a customer that can help build a long-term relationship. When someone reaches out to you on Facebook Messenger, it creates an opportunity for your business to follow-up. If you have to choose between a company with support and another without, which would you pick? Which one would you return to? Unsurprisingly, once people start messaging businesses, it often becomes their top way to contact businesses. Imagine you’re about to make a big purchase. Just knowing messaging is available is enough for some customers. In a poll by Facebook, the majority of people who message businesses say that the option helps them feel more confident about a brand. If your company is open to dialogue, your company is easier to trust.Īnd that trust can be earned on reputation alone.
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